Children up to 4 years of age ride for free.
Transportation of luggage is included in the ticket price. In case of loss or damage attributable to the carrier, Article 2, of Law No. 450/1985 applies, which sets the amount of compensation at 6.20 euros per kilogram, with a maximum limit of 123.29 euros per piece of luggage. The loss or damage must be contested under penalty of forfeiture at the time of removal from the bus luggage compartment.
For safety reasons, the carriage of dangerous goods such as flammable, corrosive or oxidizing substances is prohibited in all cases.
Tickets are non-refundable. Before the departure of the bus, it is possible to change the date and time indicated at the time of purchase with a notice to firstname.lastname@example.org.
Should you miss your booked bus due to a flight landing delay, your ticket will still be valid for any other ride departing the airport within the same day.
Any items found on board the buses are deposited at SIT s.r.l. headquarters in Rome, Viale Ostiense 256 – 00144. The return service is available Monday through Friday, 9 a.m. to 1 p.m. and 2 p.m. to 6 p.m.
The traveler may make any reports and complaints to the SIT s.r.l. office in Rome, Viale Ostiense 256 – 00144.