Are shared shuttles suitable for organised tour groups?

Shared shuttles are well suited to groups with schedule flexibility and heterogeneous compositions — for example, individual travellers aggregated on the same package. For escorted tour groups where cohesion and a fixed departure time are essential, private hire with a dedicated driver offers greater control over timing and routing. The right choice depends on the product type: shared shuttles often suffice for individual packages, while accompanied groups are better served by private vehicles.

How should a tour operator manage group transport when participants arrive on different flights?

When group members arrive on different flights, there are two main approaches: coordinating all participants onto a single collection shuttle after the last arrival (requiring an airport waiting area), or splitting the group across multiple departures aligned with each flight's landing time. The second option is generally preferred to minimise waiting times and maintain passenger comfort. A well-structured shuttle partner can offer flexible solutions with differentiated arrival management built into the service agreement.

What documentation is typically required to activate a B2B agreement with a shuttle provider?

A B2B agreement typically requires signing a supply contract or framework agreement that sets out rates, minimum volumes (if applicable), modification and cancellation terms, invoicing procedures and dispute resolution clauses. Providers will usually require full fiscal and VAT registration details for proper B2B invoicing. It is advisable to verify that the provider holds all applicable passenger transport authorisations for the type of service being contracted.

Tour operator & Logistic

6 July 2026

Tour Operators and Shuttles: How to Optimise Group Transport Costs in Rome

Category: Tour operator & Logistic