FAQ – Frequently Asked Questions

Before you go

Where can i purchase tickets?

You can buy tickets online, on board our buses, at stops, at the desk at Ciampino airport or at authorized local dealers.

When do I have to go to the bus stop?

15 minutes before the selected departure time to validate your presence at the stop and confirm your journey.

Is it possible to purchase ticket on spot?

Yes, at each stop you can buy tickets from our ground staff or directly from the driver.

How many time prior should I purchase my online ticket?

You can buy your ticket online at any time, the important thing is to go to the stop 15 minutes before the selected time.

Where is the bus stop located?

The addresses can be found both in the "Stops & Timetables" section of the website and on the tickets purchased.

Where can I find the timetable?

When booking online our website will show you the schedules of all available rides, otherwise you can check the schedule table in the "Stops and Schedules" section of the website.

Do children travel for free?

Children up to 4 years old travel free of charge.

What is the price of a ticket purchased at the stop?

Compared to the cost online, the ticket purchased at the stop has an extra charge of €1.00.

Where do I receive tickets booked online?

Once the reservation and payment are completed you will receive an email with the ticket. Remember to check your junk mail as well.

I made a mistake in the reservation. What should I do?

You can contact us on our social pages or at sit@sitbus.com explaining the problem, and we will try to help you.

How much luggage can I take with me?

With your ticket you can bring one piece of luggage free of charge, which, regardless of size and weight, must be placed in the luggage compartment of the shuttle. In addition, you are allowed to carry one bag or backpack on board.

Do I need to print my ticket?

No, you can show the ticket from your smartphone.

Is it possible to modify/delate my ticket?

Tickets are not refundable. It is possible to change the date and time of the ticket within 24h before the selected day, communicating it to sit@sitbus.com . It is also possible to ask to leave it for a future run over a year.

What happens if you delay your flight?

If you miss your booked bus due to a flight delay, your ticket will still be valid for any other journey departing from the airport on the same day.

On board

Are pets allowed?

Yes, small and medium-sized pets are allowed, also large guide dogs. In both cases it is necessary to buy the ticket in order to leave the next seat free. They have to stay in a pet bag or carrier.

Is the ticket valid only for the booked time?

In case of any problems, you can use the ticket for the route before or after the booked one (on the same date). Availability of the service and free seats may vary.

Is it possible to bring special luggage (e.g. bicycles, strollers)?

Yes, as long as foldable, placed in the luggage compartment and responsibility of the owner.

After your journey

I have lost my baggage/my personal items on board, what can i do?

You can contact us at sit@sitbus.com or on the facebook page. Any objects found on board buses are deposited at the headquarters of SIT s.r.l. in Rome, Via Ostiense 256 - 00144. The return service is available from Monday to Friday, from 9.00 to 13.00 and from 14.00 to 18.00.

If you can’t find an answer to your question, you can contact us directly on our Facebook page. We will be happy to help you!